Celero One Help Centre

Everyone using Celero One — regardless whether it’s on desktop or via smartphone app — is a so-called ‚user‘. For every ‚user‘, you need a fee-based Celero One licence. If we talk about ‚user‘, this is thus synonymous with ‚licence‘.

This question is irrelevant for Celero One. We provide one all-encompassing solution, which is tailored to the management of mobile workforces. Including everything you need for that. But without unnecessary ballast.

In order to use the workforce management software Celero One, you should use the current version of one of these browsers:

• Google Chrome -> download current version
• Mozilla Firefox -> download current version
• Microsoft Edge -> download current version
• Apple Safari -> download current version

The Celero One mobile app can be used with every smartphone, as long as it is at least Android 6.0 or iOS 13.

Yes, it does. You just need the current version of one of these browsers:

• Google Chrome -> download current version
• Mozilla Firefox -> download current version
• Microsoft Edge -> download current version
• Apple Safari -> download current version

Celero One is a cloud solution. All data is secured in the Celero One Cloud. The desktop app thus does not require any memory space on your computer.

To use the Celero One app, you should have 100 MB of free memory on your smartphone. The app itself only requires 28 MB. However, to be independent from a potentially unstable connection, important information will not only be saved in the cloud but snychronised on your smartphone. The required volume depends on the used data volume of the respective user.

That’s easy:

1. Download the Celero One mobile app from the App Store or Google Play Store
2. Open app
3. Enter licence key

And you’re ready to go.

No, you do not require any technological knowledge. Celero One is ready to use and very intuitive.

You may increase the number of your licences at any time. Simply consult your licence manager in your account.

You may increase the number of users at any time. Simply consult your licence manager in your account.

You may increase your data volume at any time by buying additional data packages. Just consult your licence manager in your account.

Yes, the Celero One mobile app also works in offline mode. A copy of your data is continuously saved on your phone. As soon as your mobile team member is back within the reach of a trusted internet network, the data will be synchronized.

We provide pre-set interfaces for web services and FTP connections. Talk to us, we are happy to support you with the implementation.

Celero One is hosted 100% in the Google Cloud. The servers used for this service are located in Belgium.

We use the highly redundant servers of the Google Cloud which are focused on maximum fail safety. Your data, identities, apps and devices thus are secure. Further information on the matter can be found in our data privacy statement, as well as directly on the Google info page: https://cloud.google.com/security?hl=en

With our servers, we guarantee system availability 24/7 with 98%.