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The logistics companies show the way: ordered today, delivered tomorrow. Likewise, other industries are also continuously perfecting their production processes. But wherever human.
The logistics companies show the way: ordered today, delivered tomorrow. Likewise, other industries are also continuously perfecting their production processes. But wherever human resources have to be planned and managed, many still rely on relics.
According to a study by the Federal Ministry of Economics and Climate Protection (BMWK), a sectoral structural shift towards the service industry has been taking place for decades. In 2019, the sector has contributed almost 70 percent to the gross value chain. And the focus is also changing - from consumer-related services in trade and commerce to services for industry. The trend is upwards.
Another trend: services are becoming mobile and decentralised. "Mobile working has become ubiquitous. And that will not change any more. On the contrary. The control of work processes, human resources, work speed and efficiency are permanent challenges," says Jürgen Müller, managing partner of Celero Cloud GmbH. As managing director and shareholder of various service companies in Europe, Jürgen Müller knows what he is talking about. For more than 30 years, he has been dealing with the structuring and realignment of companies in the permanently changing markets. He knows exactly what is required of processes with decentralised teams.
“Especially in local supply, human labour is and remains a valuable resource," says Müller. And this resource has to be planned and used intelligently. In technical service, in field service, in public authorities, in care or in aid services provided by NGOs. In addition, there is an increasing number of services for the manufacturing industry, such as IT services, transport, management consulting, security and guard services or warehousing services. Who is supposed to do what and by when? How is communication done? How and when is feedback given, and performance documented and evaluated? Those who keep an eye on these processes and organise them efficiently have more time for services with high customer value and increase the quality of their services.