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Does artificial intelligence replace the work of workforces?
Smart Home. Navigation systems. Autonomous vehicles. Artificial intelligence is gaining ground in many areas. But does this mean we should be afraid that computers will replace
Smart Home. Navigation systems. Autonomous vehicles. Artificial intelligence is gaining ground in many areas. But does this mean we should be afraid that computers will replace humans in our jobs, as some blockbusters predict?
To answer that, we need to ask ourselves what the future of work will look like. There are many scenarios from respected economists who agree on at least one thing: AI-based processes and the increasing availability of data will fundamentally change the world of work. But opinions differ on how. While some say that humans will no longer work in the future because machines will take over, others go in the opposite direction and see a future in which human work will be upgraded.
What is artificial intelligence?
Artificial intelligence (AI) is the ability of computers to learn data on their own without being specifically programmed to do so. This puts them in a position to solve structured problems.
Artificial intelligence can develop in these directions
We can't see into the future either. But if we take a closer look at the whole thing, we believe it can develop in four directions in the future:
- The machine replaces human work wherever processes are involved that entail structured solution options.
- Humans can expect a high degree of relief from AI. This will not be a matter of "either-or", but rather "how do man and machine cooperate".
- Of course, there will also be areas in which artificial intelligence will excel humans and will limit the work of humans or even replace them.
- But in return, new tasks will also develop for humans that cannot be taken over by artificial intelligence. This will be especially the case in areas where emotion and empathy are involved. This is because emotion and empathy are not rationally tangible and are therefore unpredictable for an AI. Here, human interaction determines the work.
Workforces and artificial intelligence
Let's now take a look at the world of workforces. Regardless of which services are fulfilled by teams on site, whether technical services, field service activities or care services, this is where people are called upon with their emotional and empathic abilities.
Workforce management software and artificial intelligence
Artificial intelligence will therefore not be able to replace this work in the foreseeable future. However, it will help to optimize processes in order to improve the quality of work. Workforce management software like Celero One builds on this kind of technological support. With standardized processes, just-in-time analytics and much more, data is becoming a supporting and also driving force of human development and business success.
What we as humans definitely need to adapt to, more so than ever before, is the fact that lifelong learning and constant change is the basis for life and therefore also working life.
Did you like our blog post on artificial intelligence? We look forward to receiving feedback at welcome@celerocloud.com. Thank you.
